โ ๏ธ Read this one ยท The most important step
05 ยท Reporting an issue
Spotted something off?
Here's how to tell us.
Your feedback is what trains your bot. The clearer the message, the faster we can fix it.
- 1
Paste the scenarioPaste or screenshot the conversation into your chat with Max.
- 2
Say what's wrongWhat the bot said or did that it shouldn't have.
- 3
Say how you'd handle itWhat you would have said instead.
- ๐ฌ
WhereIn your chat with Max
- โ๏ธ
One at a timeOne issue per message, or a numbered list
- โ
We'll confirmWe'll let you know we've got it
- ๐ ๏ธ
Then we fixWe review, retrain and update for you
๐ฌ Chat with Max โ
Great example
1 ยท ScenarioLead: "Can I start with ยฃ200?"
Bot: "Minimum is ยฃ500."
2 ยท What's wrongToo blunt, we lost the lead.
3 ยท How I'd handle it"Send the budget voice note and ask what they're comfortable with."
Got it ๐ Training the bot on this now.